Orbital Works Limited Warranty Terms

1. Warranty Coverage & Duration Orbital Works provides a limited warranty for a period of two (2) years from the date of shipment unless otherwise stated.

To claim a warranty service, proof of purchase is required, which must include the order number or shipping number from the order shipment email displaying the full product description (SKU, price).

If proof of purchase is not provided, the warranty period will default to the month of manufacturing as determined by the product serial number located on the back of the packaging, using the first day of that month as the warranty start date.

If neither a valid serial number nor proof of purchase can be provided, the product will not be eligible for warranty service.

For customers who have registered their product online, a PDF copy of the registration form can be used as proof of purchase. We strongly encourage product registration to facilitate warranty claims. You can Register your Product at https://orbitalworks.co/warranty

 

2. Warranty Service & Claims At our discretion, Orbital Works may:

 

  • Repair the product or defective parts at no cost using new or refurbished components.
  • Replace the product with a new or functionally equivalent model made from new or serviceable parts.
  • Provide a replacement unit for End-of-Life (EOL) models from our current product range.
  • Offer alternative solutions, such as a discount voucher based on depreciation value.

Repaired or replaced products are covered six (6) months after repair date. The new warranty will replace any remaining coverage from the original warranty.

To initiate a warranty claim:

  1. Contact your reseller first if purchased from an authorized dealer.
  2. If the reseller is unable to assist, contact our support team at support@orbitalworks.co to obtain a Return Merchandise Authorization (RMA) number. Visual proof (photos/videos) may be required.
  3. Ship the product to the address provided by our support team. All shipping fees are the responsibility of Orbital Works in the case of a valid warranty claim.
  4. Upon inspection, we will proceed with repair, replacement, or refund.
  5. If the product received for warranty repair does not match the details provided in the warranty claim, Orbital Works reserves the right to either decline coverage or charge the customer for repair services.

 

3. Warranty Exclusions

This limited warranty does not cover:

  • Custom modifications or painting treatment that are not covered by our official modification guidelines.
  • Damage from incorrect installation, including improper power supply, mishandling, negligence, improper storage, or environmental factors.
  • Damage from modification to the PCB that is not covered by our official modification guidelines.
  • Consumable components provided with the product, including but not limited to screws, springs, and other small parts, are not covered under warranty if lost or misplaced during any modification process.
  • Damage from prolonged improper use or failure to follow product manuals and preventive maintenance.
  • Damage incurred during transportation by the customer.
  • Damage resulting from excessive physical force, including but not limited to impact damage caused by frustration, rage-induced actions, or deliberate misuse during gameplay.
  • Damage resulting from the use of non-standard or incompatible parts, including screws, adhesives, or other consumable components that do not meet our specifications, as well as improper screw tightening that fails to comply with our modification guidelines, is not covered under warranty.
  • Malfunctions due to unauthorized software installations, modifications, or third-party accessories.
  • Damage caused by non-approved 3D-printed parts.
  • Cosmetic damage (scratches, dents) or minor imperfections that do not affect functionality.
  • Loss of data or normal wear and tear.
  • Liquid damage or issues caused by non-Orbital Works branded accessories.

 

4. Warranty for Special & Limited-Edition parts are subject to stock availability. If replacement parts or products are unavailable, we may offer a standard edition replacement from our current range.

5. Missing Items If your order is missing items, follow these steps:

  1. Check the user manual or product page to confirm what should be included.
  2. Contact support at support@orbitalworks.co with visual proof.
  3. Once verified, we will ship the missing item at no cost.

Customers assume responsibility for delivered packages, including any loss or theft.

 

6. Shipping Policy

  • Customers are responsible for providing accurate shipping information. Additional shipping fees apply for incorrect addresses or refused packages.
  • If a product is returned due to unpaid import duties or taxes, any refund will be reduced by shipping and customs fees.
  • If a product is delayed in customs clearance due to customer-initiated requests or lack of timely cooperation, any associated handling and storage costs will be the responsibility of the customer.

 

7. Lost or Misdelivered Shipments If your order is lost or incorrectly delivered, contact support@orbitalworks.co Once verified, we will arrange a replacement shipment.

 

8. Battery Warranty

For products containing a rechargeable battery, Orbital Works does not guarantee battery lifespan, as all rechargeable batteries experience a natural decline in capacity over time. This gradual reduction in performance is considered a normal characteristic of battery technology and is not classified as a defect. Actual battery life may vary based on individual usage conditions

  • Battery status in software may not always reflect actual health.
  • Normal battery degradation over time is not covered under warranty.
  • Damage due to overcharging, non-approved chargers, or exposure to extreme temperatures is not covered.

 

9. Defective & Malfunction Criteria

A product is considered defective if:

  1. It arrives physically damaged or missing parts.
  2. It does not power on or function as advertised.
  3. It presents a safety risk.
  4. The model received does not match the order.
  5. It has operational issues unrelated to normal design tolerances.

 

10. Post-Warranty Repairs For out-of-warranty repairs, Orbital Works offers service for a fee, covering parts and labor. Shipping costs to and from the service center are the customer’s responsibility. For assistance, contact  support@orbitalworks.co

 

11. Limitation of Liability To the extent permitted by law, Orbital Works is not liable for indirect, incidental, or consequential damages, including but not limited to lost data, lost profits, or downtime. Liability is limited to the purchase price of the product.

Orbital Works is not responsible for any loss of data, data corruption, or potential data breaches resulting from the installation, use, or presence of our software on the user's device. Users are advised to take appropriate precautions, including regular data backups and cybersecurity measures

 

12. Policy Changes Orbital Works reserves the right to update warranty terms at any time without prior notice.

 

13. Warranty terms and coverage provided by Orbital Works may differ from those offered by third-party or authorized resellers. In the event of any dispute or discrepancy, the terms outlined in Orbital Works' official warranty policy shall take precedence.